A little clarity before you keep it.

See your portrait before buying

Your previews are free. Review each portrait’s faces, pose and style before choosing to buy it. Purchased portraits are personalized digital files, not a physical print or a subscription.

Once paid processing begins, we do not offer change-of-mind refunds, including for a style or likeness limitation already visible in the preview you selected. AI portraits are synthetic interpretations, not exact photographic reproductions. This does not exclude remedies for defects, non-delivery or rights required by law.

If something is wrong

Contact us within 7 days of your final gallery becoming available for a quality review. Eligible issues include a corrupted or inaccessible purchased file, a watermark on the purchased original, the wrong portrait, or a material difference from your selected preview beyond resolution and watermark removal.

We may offer 1 correction or delivery attempt at no extra charge, with your agreement. If we cannot resolve an eligible issue or deliver your purchase, we will refund the order. Store credit is optional and will not replace a refund without your agreement. Non-delivery, duplicate charges and mandatory rights are not limited by the quality-review window.

Request help or a refund

[email protected] is our support contact. Include your order reference, purchase email and a description of the issue. Do not send card details or source photos by email. We verify the order and review the issue; refunds are not issued automatically by submitting a request.

Approved refunds go to the original payment method through Stripe. Your bank controls when the credit appears. Refunding an order removes its download access; it cannot erase copies already saved. Deleting your photos is a separate privacy action and does not itself cancel a purchase or request a refund.

Your consumer rights

This policy does not limit any cancellation, refund or other consumer rights that apply to you under law. Where those rights differ from this policy, they take precedence.

Policy version: 2026-10-08.

Current retention configuration

Automatic expiry cleanup is not enabled. When enabled, it requests photo removal 30 days after the private session expires. Customer deletion requests can be made independently.

Accounting records: no automatic purge period configured. Processed webhook receipts: no automatic purge period configured. These are operational settings, not statements of a legal requirement.

Payment-related email addresses are currently retained for company review of accounting/support obligations. Payment and fraud-retention holds may prevent automatic record removal.